COVID-19 Protocols

UPDATE AUGUST 1, 2021

Under the guidance of the Alberta Veterinary Association, Summerside Vet Hospital has implemented a number of protocols to keep you, our clients, and our small team of professionals, safe during your visit to our clinic.

NEW UPDATE – STARTING March 7, 2022:

Appointments Booked with the Doctor:

Although our door will remain locked, we will allow ONE person to accompany their pet in the exam room for any vaccination appointments or examination appointments with the Doctor. Masks are still required to be worn at all times inside the clinic.

If you are feeling unwell or sick we ask that you stay home and we will reschedule your appointment.

We ask that you still please call when you arrive to check in for ALL appointment. (780-466-4030).

*An exemption to our closed-door policy will be made for euthanasia. A maximum of 2 family members may attend in-clinic with the possibility of more in attendance if the euthanasia is performed in the green space behind the clinic. (Weather dependent)

We still also offer curbside appointments for anyone who is more comfortable staying outside.

Tech appointments & Food / Medication Pickups: Still done curbside

(Nail trims, anal gland expression, injection appointments, weight checks, Labwork, Food pickups, and medication pickups.)

On arrival, please call the clinic (780-466-4030) to check in and our staff will arrange to collect your pet from the front door.

  • We ask that you wear a mask during any interactions with our staff including pick-up and drop-off
  • Unless otherwise advised, please remain on the premises to be ready to collect your pet upon completion of their appointment.
  • We are not accepting cash payments at this time. Payment can be made by e-transfer, credit card over the phone or debit outside the front door.
  • Food and medication orders can be placed via email, phone, or using our PetDesk app. Food and pet supplies can be placed online for home or in-clinic delivery.

Online Store

 Please postpone appointments if you have traveled in the previous 14 days, are feeling unwell, or possess any Covid-19 symptoms.

We are currently experiencing a high volume of calls. If you are unable to get through, please leave a message or email and we will get back to you as soon as possible.

Abuse of any kind towards our staff will not be tolerated.

 

 We greatly appreciate your understanding and patience during these difficult times.